Privacy Policy

PRIVACY POLICY

Introduction

Here at the Purbeck House Hotel we are committed to safeguarding the privacy of our visitors. In this policy we explain how we collect and handle your personal data.

Information we collect

Identity  Data: Includes first and last name.

Contact Data: Includes address, telephone number and email address.

Financial Data: Includes payment card details (These are discarded once the service has been fulfilled)

Third Party Analytics Services: Purbeck House Hotel & Louisa Lodge uses third party analytics services. See the link below for how Google uses data when you use our service and how you may opt out (https://policies.google.com/technologies/partner-sites).

If you fail to provide personal data

Under our terms of contract we have with you we need to collect the relevant personal data in order to fulfil our service. If you fail to provide us with this information, we may be unable to perform the contract we have or are trying to enter with you (for example, provide you with accommodation).

How you personal information is collected

We use various methods to collect data from and about you including:

Direct interactions: You may provide us your identity, contact and financial data by filling in forms or corresponding with us by post, email or telephone.

How we use your personal data

When you stay with us or make a booking with us, we collect personal information about you. The reason for this is to give us the ability to fulfil the contract or maintain a record of your stay and for us to provide the features and functionalities of our service. We also may contact you by email, to keep you informed of special offers and any updates to our service. You will always be able to unsubscribe from any communications from us.

How we share your information

Purbeck House Hotel & Louisa Lodge will not rent or sell your information onto third parties.

However we may share your information with third-party business partners. Third party business partners will be given limited access to your as reasonably necessary, and will require that such third parties comply with this privacy policy, or one similar.

Payment services: We offer Paypal payment integration. All Paypal transactions are subject to the retrospective policies. Paypal privacy policy available at https://www.paypal.com/us/webapps/mpp/ua/privacy-full. For website visitors the Google Analytics Data Retention is set to 50 months before user-level and event-level data stored by Google Analytics is automatically deleted from from Analytics servers

How we protect your information

Your personal information is of high importance to us therefore we have a number of technical and organisational safeguards in place to secure your data. In addition we limit access to employees, contractors and third parties that are on a need to know basis. We cannot, however guarantee the security of any information you transmit to the Purbeck House Hotel & Louisa Lodge or guarantee that your information on the service may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. We are also not responsible for the functionality or security measures of any third party.

Compromise of personal information

in the event that personal information is compromised as a result of breach of security, we will promptly notify those persons whose personal information has been compromised.

In the event that your personal information We have a number of procedures in place to deal with any suspected personal data breach

Data Retention

We will retain your your personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your data can be requested by contacting [email protected]

Your legal rights

The General Data Protection Regulation (GDPR) provides the following rights to individuals

  • The right of be informed
  • The right of access
  • The right of rectification
  • The right of erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

The ICO has published a complete guide to these right which explains in full, click this link for details.

Contact us

If you have any questions about this privacy policy, please contact us at [email protected] or send by post at:

Purbeck House Hotel

91 High Street

BH192LZ

Version 1.0 – Published 23rd May 2018